Mission Statement and Bylaws
The College of Operational Excellence is a special interest group of POMS that seeks to create a community for researchers pursuing operational excellence philosophies, paradigms, principles, systems, and techniques (e.g. TQM, JIT, Lean, Six Sigma, Continuous Improvement, Quality Assurance, Theory of Constraints, Agile among others). The college embraces the full spectrum of research paradigms including modeling, empirical and field-based work and facilitates close interaction between academics and practitioners through focused conferences.
View Bylaws
Board Members
Board Members 2019
President: Morgan Swink, TCU
VP Outreach: Vidyaranya Gargeya, University of North Carolina at Greensboro
VP Meetings: Gopesh Anand, University of Illinois
Secretary and VP Finance: Torbjørn Netland, ETH Zürich, CH
VP Awards: Carolyn (Carrie) Queenan, University of South Carolina
Advisory Committee
Peter Ward, Fisher College of Business, The Ohio State University
Morgan Swink, Neeley Business School, Texas Christian University
Eric O. Olsen, Orfalea College of Business, California Polytechnic
John Shook, CEO, Lean Enterprise Institute (tentative)
Rachna Shah, Carslon School of Management, University of Minnesota
Awards & Competitions
POMS Operational Excellence College 2020 Best Paper Competition
The Operational Excellence College of POMS is sponsoring a best paper competition to recognize outstanding research in the field of operational excellence. This serves as an announcement for this award, with entries due Jan. 15, 2020.
The author(s) of the best paper will receive an award plaque and honorarium of $1000. Up to three Honorable Mentions may also be awarded depending on the number of qualified submissions. All finalists will be notified prior to the POMS Annual Meeting in Minneapolis, MN, April 23 - 27, 2020. The awards will be announced after up to 4 finalists present their work at the POMS meeting.
View Full Competition Details
2020 Award Recipient(s)
"Manufacturing Productivity with Worker Turnover" by Ken Moon, Patrick Bergemann, Daniel Brown, Andrew Chen, James Chu, Joshua Cohen, Ellen A. Eisen, Gregory M. Fischer, Prashant Loyalka, Sungmin Rho
- Ken Moon, The Wharton School
- James Chu, Stanford University
- Prashant Kumar Loyalka, Stanford University
- Sungmin Rho, Stanford University
- Joshua Cohen, Apple University
- Patrick Bergemann, University of Chicago Booth School of Business
- Daniel brown, University of California, Berkeley
- Andrew Chen, Apple Inc.
- Ellen a. Eisen, University of California, Berkeley
- Gregory M. Fischer, London School of Economics & Political Science (LSE)
2020 Finalists
(1) "Best practices, performance advantage and trade-offs: insights from frontier analysis" by Rui Sousa, Ana Camanho, Conceição Silva, Giovani J.C. da Silveira, Behrouz Arabi
- Rui Sousa, Universidade Católica Portuguesa, Católica Porto Business School and CEGE Rua Diogo Botelho, Portugal
- Ana Camanho, Faculdade de Engenharia, Universidade do Porto, Portugal
- Conceição Silva, Universidade Católica Portuguesa, Católica Porto Business School and CEGE Rua Diogo Botelho, Portugal
- Giovani J.C. da Silveira, Haskayne School of Business, University of Calgary
- Behrouz Arabi, INESC TEC, Faculdade de Engenharia, Universidade do Porto, Portugal
(2) "Routing customers to the right agents: a design science approach to reducing transfer rates in live-chat service centers" by Paulo Goes, Noyan Ilk, and Guangzhi Shang
- Paulo Goes, University of Arizona
- Noyan Ilk, Florida State College of Business
- Guangzhi Shang, Florida State College of Business
(3) Mobile money: policies for managing cash and digital currency inventories in the developing world." by Karthik Balasubramaninan, David Drake, Doug Fearing
- Karthik Balasubramanian, Howard University School of Business
- David Drake, Leeds School of Business, UCB, Boulder
- Douglas Fearing Los Angeles Dodgers, Zelus Analytics, Austin, TX
Past Events
POMS Operational Excellence Mini Conference April 30, 2021
POMS Operational Excellence College Mini-Conference April 23, 2020
Please plan to join us for the Operational Excellence College mini-conference on April 23rd in Minneapolis. We are planning an off-site tour, some great speakers, and a dinner event. Please see the schedule below for the Operational Excellence Mini-Conference.
If you wish to take part in the 3M tour, please first register for the mini-conference at the POMS conference site and then register for the tour here (limited to 25 persons).
College Of Operational Excellence Mini-Conference May 3, 2018
This college connects operational excellence researchers and practitioners to actively discuss the operational challenges that impact performance outcomes. This year, we focus on understanding the role of operational excellence where the business models are constantly changing and organizations are grappling with the tensions between standardization and agility. In this new environment, when digital disruption of supply chains is the norm, it is important to understand: What role could/should operational excellence play, and why should companies invest resources in standardizing processes, developing people and supply base, if it might need drastically different processes, people capabilities and suppliers in future. We will explore these and other similar issues with world renowned executives and researchers. Please see the full program here for details.