Mission Statement

 

The mission of the POMS College of Service Operations is to:

  • Establish and nurture a community of scholars and practitioners who are interested in the research and teaching of Operations Management in Services as well as the practice of Operations Management in Service industries.
  • Formulate research as well as teaching agenda with regard to service operations so as to spark more and better research and pedagogy in the critical emerging areas of service operations.
  • Provide opportunities for people with common interests in research and teaching to interact with one another by organizing activities such as specialized conferences, workshops, and other events on topics associated with Operations in Services.

 

Join

All members of POMS will be eligible to join the College of Service Operations. Annual dues of $25 will be collected along with the annual dues of POMS.

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Past Events

 

Service Operations College Mini Conference, 2020

We are excited to announce that the POMS College of Service Operations mini-conference will take place in Minneapolis on April 23, 2020. The mini-conference will feature insightful practitioner presentations from organizations headquartered in Minnesota, including Target, Best Buy and the Minnesota Twins. As part of the mini-conference, we are planning a field trip to Target's headquarters to include a tour of their mock store that plans future in-store assortments and their corporate command center that monitors all 1850 Target stores.

 

Past Conferences

May 2018 Houston, TX (in conjunction with the annual POMS meeting)
May 2016 Lake Buena Vista Hilton, Orlando, FL View Agenda
May 2014 Atlanta, GA (in conjunction with the annual POMS meeting)
August 2013 Las Vegas, NV (joint meeting of the POMS College of Service Operations, the Art & Science of Service, and the Service Operations Management Forum of EurOMA)
June 2012 Maastricht, The Netherlands (hosted by Maastricht University, in conjunction with the Art & Science of Service)
June 2011 Ithaca, NY (hosted by Cornell University, in conjunction with the International Research Symposium on Service Excellence in Management, The Center for Services Leadership and The Service Research Center)
May 2010 Vancouver (hosted by Simon Fraser University, in conjunction with the annual POMS meeting)

Awards & Competitions

 

POMS College of Service Operations recognize following award winners for 2020: 

  Distinguished Service Award: Liana Victorino (Winner) 

  Emerging Scholar Award: Sriram Venkataraman (Winner) 

                                               Shiliang Cui (Winner) 

                                               Maxime C. Cohen (Honorable Mention)

Board Members

 

President: Jie Zhang, University of Victoria

Immediate Past President: Liana Victorino, University of Victoria

Past Presidents: Michael Katehakis, Rutgers University

Joy Field, Boston College

Mark Davis, Bentley University

Rich Metters, Texas A&M University

Chris Voss, London Business School

Uday Apte, Naval Postgraduate School

Mike Pinedo, NYU

Vice Presidents:VP Programs: Benjamin Lawrence, Georgia State University

VP Outreach/Awards: Enrico Secchi, University College Dublin

Board Members: Sanjeev Bordoloi, University of St. Thomas

Joy Field, Boston College

Gregory Heim, Texas A&M University

Willard Price, University of the Pacific

Rohit Verma, Cornell University

Liana Victorino, University of Victoria

College Contact: Jie Zhang University of Victoria Email: jiezhang@uvic.ca

 

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